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Delivery & Returns

Our orders arrive in 48 to 72 hours to Spain and mainland Portugal. We prepare orders from Monday to Friday between 10:00 a.m. to 14:00 p.m., Spanish time, orders placed at a different time will be prepared the next day. Shipping in Spain and Portugal is done with MRW 24 hours. For shipments to the European Union and international shipments, delivery will be made by FedEx in 5-7 days. 

As these are party items, since you receive your order at home you have a period of Day 7 to try it on and, if you are not convinced, request an exchange or refund at the next form. After receiving the form we will send our courier to your address to collect the order, the cost of the return is 12 Euros that will be deducted from the amount of the return. You can also make an exchange or return at any of our stores at no cost. Once the order is received and verified in our offices, we will refund the amount of the purchase in 48 hours
All products must be returned in their original packaging and with product labels.
Customs costs will be borne by the customer. These charges are not included in the price of the product or in the shipping costs. In case of rejection of the package by the recipient, the amount of return and customs cost will be deducted from the total amount to be refunded.
Each country has its own customs management fees, which will be accepted by the recipient. These conditions are accepted with the completion of purchase.